Frequently Asked Questions
Here you will find answers to frequently asked questions about our trucks, trailers, vans, small commercial vehicles, other vehicles and our services. We try to give an answer on all the questions that you may have. The questions are organized by category. If the answer to your question is not listed or you can not find the information you need, please just contact the salesman you see on the right site of this page.
We are happy to help!
Our brands and models
Other truck brands and models
Tanks and Silos
Trailers and semi-trailers
Other types of vehicles
Documents and warranty
Garage & technical services
- How do I obtain an export registration plate?
- Can I use a red registration plate (German trade plate) when I buy a vehicle from you?
- How can I be certain that the quality of a vehicle is as good as you promise?
- Do you give a guarantee?
Buying and selling
- Do you accept cheques?
- Must I pay the full amount in one payment when I buy a vehicle?
- What are your bank details?
- Can I reserve a vehicle?
- How can I pay?
- Can I pay with a letter of credit (L/C)?
- What is Financial Lease?
- How does Finanical Leasing work?
- Is Financial Lease also available for me?
- Can I make early repayments on my Financial Lease?
- What is useful to know about Financial Lease?
- Do I have tax benefits with Financial Lease?
- How does the VAT (BTW) deposit work for customers outside the EU?
- Are your prices inclusive or exclusive of VAT (BTW)?
- Do I have to pay VAT (BTW) when I buy a vehicle from you?
Selling to Kleyn
- How can I sell my commercial vehicle(s) to you?
- What payment terms apply when your company purchases vehicles?
- Can I sell a large number of vehicles to you in one transaction?
- How do I create a My Kleyn account?
Website and support
Search, find and order
- How do I place an order?
- Where can I find contact information?
- What kind of means do have to search for a vehicle?
My Kleyn account
Transport and logistics
- Can you arrange shipping?
- How can I obtain the required shipping and export documents?
- What are the costs for transport?
Ordering and delivery
- Can I visit you (without making an appointment) in order to view a vehicle?
- Can I take the vehicle with me immediately after purchase?